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USPS FAQ: Recent Changes

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The most recent United States Post Office rate changes do more than increase postage costs. The USPS has made a few larger changes, all of which can affect you both as a sender and as a recipient. Many people - USPS employees and customers alike - have many questions about these changes.

What has changed about mailing letters?
A letter must be within a certain size and weight to fit the Letters and Cards class. The requirements are:

Length: 5 inches to 11 1/2inches
Height: 3 1/2 inches to 6 1/8 inches
Thickness: 0.007 inch to 1/4 inch
Weight: 1 ounce to 3 1/2 ounces

The most that you'll have to pay to mail a letter in this category is 92 cents (for the heaviest letter). However: if your letter is not at least one ounce, you will have to pay a 17-cent nonmachinable surcharge.

What is a nonmachinable surcharge?
If your mail is nonmachinable, it is subject to a 17-cent surcharge. Mail is nonmachinable for nine reasons, all listed on the USPS Web site. The most common reasons to classify mail as nonmachinable are:

· The package or letter is wrapped in some kind of plastic (Tyvek envelopes, for example)
· The clasp protrudes (buttons and string, for example, or brads/clasps)
· The mail is too rigid.

How do I know if my mail is too rigid?
According to the USPS Web site, a piece of mail is "too rigid" if it "…(does not bend easily when subjected to a transport belt tension of 40 pounds around an 11-inch diameter turn)." ("Physical Standards," 1.2)

Generally speaking: if you can easily bend your letter or package with your hands, it is probably flexible enough to avoid the nonmachinable surcharge. If you aren't sure, you should ask a USPS employee.

What if my letter is too heavy or too large to meet the Letters and Cards requirements?
If that's the case, your letter will probably ship as a Large Envelope (Flat). The standards for this are:

Length: 11 1/2 inches to 15 inches
Height: 6 1/8 inches to 12 inches
Thickness: 1/4 inch to 3/4 inch
Weight: 1 ounce to 13 ounces

However: a Large Envelope is subject to restrictions. You'll have to pay the Parcel Rate if your envelope is too rigid, not rectangular or not the same thickness all over.

What about packages?
Packages are a little easier to understand. To qualify as a Package, the length and girth added together cannot exceed 108 inches.

I think that a USPS employee got something wrong. What do I do?
If you think that you're being charged the wrong rate for your mail, you should politely ask the employee to consult the DMM. That's the USPS rulebook, with all of the standards and regulations. If the worker won't do that, you should speak with the Postmaster. Remember to be courteous and understanding: these men and women are just as confused as you are!

Where can I go to find more information?
The USPS Web site (usps.com) has charts and a more in-depth explanation of the changes. You should visit that site and read the information. You can also call the USPS hotline to ask questions.

You can also help yourself out by creating your own template for letters and large envelopes. Find a piece of cardboard and draw the lines for both the minimum and maximum length and width requirements for each class. This will take a few minutes to make, but it will be worth it. The next time you aren't sure of which rate your letter or package should use, just place it on the template for an instant answer.

Right now, these changes are hard to figure out. Soon, though, everybody will be used to the improvements and life at the Post Office will be back to normal. In the meantime: don't hesitate to ask questions and read about the standards and classifications. The more you know, the easier it will be to send out your mail.

Comment Script

Comments

Why didn\'t they bother to tell us customers? A far more customer friendly method of handling the situation would be to charge a penny more and just handle the ones that don\'t fit. I\'m sure it costs USPS far more to return the thing to me with that note on it than it would to just let it p**** through - -
#0 - Tony Rives - 09/19/2008 - 17:04
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